We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

What are your views on the proposed Norfolk Greenways developments creating new sustainable travel routes across Norfolk?

You Said

You would be likely to use the Norfolk Greenways should the project go ahead, are positive aboout the project and are exicited about the opportunity to learn as much about the county’s heritage and wildlife as possible.

We Did

The results are already helping with the improvements work for Weavers’ Way and will be put into the end of year report for the feasibility routes.

We Asked

Your views on our proposal to reduce the number of hours that the searchroom would be open from 41.5 hours a week to between 28 and 30 hours a week and prioritise the work of our staff on digitisation and certificates.

You Said

We received 98 responses to this consultation. Overall, slightly more of those responding to the consultation agreed with the proposal (43) than disagreed (38).

We Did

Our councillors agreed to go ahead with this proposal and the Record Office will widely promote their new hours.

We Asked

Your views on our proposal to iincrease Council Tax.

You Said

We received 157 responses to this consultation, the majority of which (96)  disagreed with our proposal. Many of those against an increase said that earnings were not keeping up with increases in council tax and that they felt that council tax was already expensive. Of those that were supportive (51) the main reason people gave for their agreement was the need to protect services, especially frontline services and adult social care.

We Did

At a meeting on 11 February 2019, members of Norfolk County Council voted to agree a £409 million revenue budget for 2019-20.

The decision means the county council’s share of band D Council Tax bills will rise by 2.99 per cent to £1,362.24 from April 2019.

Examples of increased investment include £6m to address growing demand on adult social services, and £14.5m to tackle pressures on the looked-after children service

We Asked

We asked for your comments on the proposed school term dates for 2020 - 2021.

You Said

We received 53 responses in total.  Please see the results section and the attached analysis in the consultation report.

We Did

We have agreed the school term dates for 2020 - 2021 and they are now published on Norfolk County Council's website.  Click here.

 

We Asked

For your views on our proposal on the future of Burman House care home.

You Said

The most common response was that people felt our proposal could negatively affect the wellbeing and health of Burman House residents.  

We Did

We decided not to proceed with the proposal to close Burman House care home. Instead, Burman House will be transformed into a specialist dementia care home with 30 beds.

We Asked

For your feedback to help us update our Enforcement Policy. This policy includes how we enforce trading standards, planning, flooding, fire safety, highways and blue badges.
 

You Said

We received 22 responses to the consultation and most people taking part agreed with our proposal to update the Enforcement Policy.

We Did

Following feedback from the consultation, we have made some changes to the policy. We have included a telephone number as an alternative to email and online forms, as a result of the feedback. We have also provided more detail on enforcement processes around public rights of way, as a result of the feedback. 

Our elected members agreed the changes to the Enforcement Policy.

We Asked

What you would like to see at the new recycling centre to replace the current Mile Cross site from 2021.

You Said

We received 884 responses and you thought it was important a new site included plenty of parking, bins that were at a lower level and provision of a reuse shop.

We Did

We are now moving into the design phase for a site at our preferred location and will be looking to incorporate feedback from the consultation.

We Asked

Norfolk County Council  asked to join the school catchment areas of Pickenham and Swaffham, from 1st September 2018  

You Said

There were 18 responses to the consultation.  8 people agreed (44%) and 10 people disagreed (54%).  The main area of concern raised during the consultation related to the capacity within Swaffham Infant School for additional pupils. 

We Did

The Executive Director of Children's Services was reassured that the County Council is planning for growth in Swaffham, as part of its duty to ensure there are sufficient school places.  The catchment change was agreed from 1st December 2018.

We Asked

We asked for your comments on the proposal to replace the ‘Hempnall Crossroads’ junction on the A140 in Long Stratton with a roundabout.

You Said

456 responses to the online questionnaire were received with over 93% of respondents either agreeing or strongly agreeing to the proposals.

We Did

Our councillors considered the outcome of the consultation and approved the submission of a planning application for the scheme. Planning approval has now been granted.

We Asked

We asked for views on the proposed merger of Busy Bees Playgroup with Browick Road Infant School in Wymondham.  As part of the merger, it was proposed that the school would take on the management of the playgroup and would be known as Browick Road Primary and Nursery School.  This proposal included a change in age range for the school from 4 - 11 to 2 - 11 years.

You Said

Of the 62 people who responded, 61 agreed with the proposal.

We Did

This was subsequently agreed by the Executive Director of Children's Services and the merger took place on 1 September 2017.

We Asked

We asked for views on the proposed merger of Busy Bees Playgroup with Browick Road Infant School in Wymondham.  As part of the merger, it was proposed that the school would take on the management of the playgroup and would be known as Browick Road Primary and Nursery School.  This proposal included a change in age range for the school from 4 - 11 to 2 - 11 years.

You Said

Of the 62 people who responded, 61 agreed with the proposal.

We Did

This was subsequently agreed by the Executive Director of Children's Services and the merger took place on 1 September 2017.

We Asked

For your views on our proposal to reduce the amount we automatically allow for Disability Related Expenditure from £15.00 to £7.50 a week.

You Said

That people with disabilities are already struggling with additional costs associated with a disability and cannot afford more.  However, those who agreed with the proposal told us they felt that cuts have to be shared by everyone.

We Did

Our councillors agreed to go ahead with this proposal to save money.  If anyone spends more than £7.50 on DRE they can ask for a review and if they can provide evidence that they are spending more on disability related expenditure we may allow them the actual amount they spend.

We Asked

What do you think of our proposal to change our road crossing patrol policy?

You Said

The vast majority of people who responded to our consultation disagreed with our proposal.

Most of the comments we received were points about specific road crossing patrol sites, rather than about the principle of using the Road Safety GB criteria to assess whether sites should have a road crossing patrol.

The most common response was that people felt our proposal would significantly increase the risk of accidents, and of a child or parent / carer being injured or killed.

You can read the findings of the consultation here.

We Did

Our Children's Services Comittee decided not to proceed with the proposal to change our road crossing patrol policy. We will continue with our policy of reviewing sites when a member of staff leaves their post.

We Asked

What your views were on our proposal to save £0.063m in 2017-18 by changing the way we provide information, advice and advocacy.

You Said

It's important to offer choice in how information and advice services can be accessed and that staff have an important role in delivering information and advice services.

We Did

At our Council meeting on 20 February 2017 councillors agreed to delay making this saving until 2018-19.

We Asked

Your views on our proposal to make savings in the amount we spend on housing related support services. 

You Said

That staff are a key part of housing related support and that you disagreed with the cut.  Respondents said that they wanted to maintain current services seeing them key to improving their physical and mental wellbeing.  People were concerned our proposal would increase homelessness.

We Did

Our councillors agreed to make this saving at their meeting on 20 February 2017.  We will work with our partners, providers and people who use services to agree how best to use the £4.5m a year that we will still be spending on these services.

We Asked

Your Voice members: What do you think of Your Voice and how can we make it better?

You Said

It would be great to get more feedback about the results of the surveys you've completed, the projects you've been involved in and the impact you've had.

You'd like to be asked about a broader range of topics and have the opportunity to discuss issues face-to-face.

We Did

We've started to use the 'We asked, you said, we did' part of our website to give you feedback at a glance. We're also going to send our online and postal members more detailed and regular feedback. We'll highlight where our findings have been presented to councillors and other decision makers.

We'll continue to send you surveys and other opportunities about topics where you can influence decisions about public services, as well as explore arranging more meetings and events for you to share your views directly with decision-makers.

We Asked

How could libraries be used by communities in the future?

You Said

For events and activities, supporting literacy, running community services, providing access to high speed internet, supporting lifelong learning, job seeking and health and well being.

We Did

Library managers have looked at all the suggestions made in individual libaries and are making changes to improve services

We Asked

What do you think about our proposal to close Docking Recycling Centre and save us around £70,000 per year.

You Said

You didn't want Docking Recycling Centre to close as you were concerned about an increase in fly-tipping, travel time and cost to another site, loss of a valuable service and increase pollution.

We Did

We closed Docking Recycling Centre closed on 1 January 2016.  However Members have since agreed to reopen the site and Full Council were able to agree this at their meeting on 22 February 2016. The site is due to reopen on 1 May 2016.

We Asked

We asked our stakeholders what they thought of local provision for Information, Advice and Advocacy (IAA) for adults.

You Said

Advice services should work in partnership to make sure that people receive the help and support to resolve problems and to avoid problems re-occuring and advice services need more stable funding.

We Did

Advice services across Norfolk are now asked to demonstrate the impact of their advice and that they are working in partnership in their communities.  We responded to the call for longer term funding in advice by investing in generalist advice for three years rather than the usual 12 months.  

We Asked

Your Voice members: What do you think of Your Voice and how can we make it better?

You Said

It would be great to get more feedback about the results of the surveys you've completed, the projects you've been involved in and the impact you've had.

We Did

We've introduced the Your Voice Echo, which provides Your Voice members with regular feedback about the difference you've made.

We Asked

What do you think of our draft Pharmaceutical Needs Assessment for 2015-18?

You Said

The draft assessment is an accurate reflection of pharmaceutical services in Norfolk. It also clearly sets out the current and future need for pharmaceutical services in the county.

We Did

The Health and Wellbeing Board approved the final version of the Pharmaceutical Needs Assessment, which you can read here.