Consultation Hub

Welcome to Norfolk County Council's Consultation Finder. This site will help you find and take part in consultations that interest you.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

If you are interested in finding other ways to get involved, why not visit our Residents’ Panel page. Signing up to our Residents’ Panel is your chance to have your say on matters that affect Norfolk and to help the council make decisions. Click the link to find out more.

Please note: This webpage cannot be used for property information searches as not all traffic and road schemes are subject to consultation. For a certified Law Society CON29 reply of all NCC held information (including all highways data), please visit our Land Charges webpage

Featured consultations

Open Consultations

Closed Consultations

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

We asked for your views on two proposals, the first being the to make summer and winter opening hours the same at all 20 recycling centres in Norfolk. This would mean centres would open from 9am to 4pm on their scheduled opening days throughout the year. 

Our second proposal was to close all recycling centres on Wednesdays. 

You said

A majority of respondents said they strongly disagreed with the proposal to harmonise winter and summer opening hours.

A majority of respondents also strongly disagreed with closing all recycling centres on Wednesdays.

We did

Full Council met on the 21 February and set Norfolk County Council’s budget for 2023-24. 

In light of the need to save money and the council’s need to find £60 million of savings, the council voted to implement the proposal that summer opening hours will be harmonised with winter hours. This means that Recycling Centres will close at 4pm all year round (rather than 5pm October to April). This will be delivered from 1st April 2023.

The proposal to close all recycling centres on Wednesdays did not get passed by full council. Therefore, the recycling centres that open on Wednesday currently will continue to so.

However, a public consultation on the closure of the Mayton Wood recycling centre will be undertaken, for Members of the council to consider this site closure later in the year. We expect the public consultation to take place for six weeks in late May following the local council election dates.

Both changes will be subject to a staff consultation, which will be delivered by Norse and employers of those impacted.

For more details on the Council Meeting in which the budget proposals were agreed click here

We asked

We asked what you thought of a proposal to shut the Norfolk Record Office (NRO) to the public on a Friday, but to extend the opening hours on Tuesday, Wednesday and Thursday, by opening half an hour earlier. Meaning the NRO's new opening hours would be from Tuesday to Thursday, from 9.30am to 5pm. If our proposals are approved, the NRO will be open for 22.5 hours each week in the future.

You said

During the public consultation on Norfolk Record Office opening hours several respondents expressed concern about the overall reduction in access to the Collection and the impact that it might have on those travelling to use the Norwich searchroom on multiple days.

We did

Having taken these views on board, the NRO will run a six-month trial of pre-booked Friday service.  This service will be limited to consulting original documents booked before 12 noon on the preceding Wednesday.  Microfilms will not be available but can still be consulted at the Norfolk Heritage Centre.  The other proposed changes to searchroom hours will be implemented: opening half an hour earlier, at 9.30, on Tuesday, Wednesday and Thursday.  Full details of the revised service are available on the NRO website;

For more details on the Council Meeting in which the budget proposals were agreed click here

We asked

In the consultation we explained a range of options when asking your opinions on how much to raise council tax by in 23/24.

We had questions on 3 options

  • Increasing the Norfolk County Council’s share of council tax (including the Adult Social Care precept) by 2.99% in 2023-24
  • increasing Norfolk County Council’s share of council tax (including the Adult Social Care precept) by 4.10% in 2023-24
  • increasing Norfolk County Council’s share of council tax (including the Adult Social Care precept) in line with current rates of inflation in 2023-24


You said

There were a range of opinions regarding the raising of Council Tax, many respondents acknowledged that the money was necessary to maintain important social services and the proposed increase reflects current economic conditions in which all costs are rising.

There was strong disagreement to the proposal that Council Tax be raised in line with inflation (at the time the consultation was launched inflation stood at 10.1%).

When asked, most respondents agreed or strongly agreed with the proposal to raise Council Tax by 2.99% in 2023-24. When the consultation launched, this was the referendum limit set by central government. However, since the consultation closed, the Government increased that limit – the limit councils can raise council tax without having a local referendum – to 4.99%.


We did

In February, Councillors took the difficult decision to increase Council Tax in line with the Government’s cap of 4.99 per cent – 2.99 per cent for general Council Tax and two per cent for the adult social care precept. This change will take effect in April 2023.

You can review details of the council meeting in which this was agreed here