Your views on our proposal to change our Adult Social Care non-residential care charging policy

Closed 17 May 2024

Opened 19 Feb 2024


The Council faces difficult decisions to deliver on its ambitions for the people of Norfolk against a difficult economic climate and more than a decade of reduced funding. Each year, the Council reviews its budget and proposes the savings it will need to make for the following year to balance its budget.  

We carried out our annual budget and council tax consultation for 2024/25 between October and December 2023. However, the Government’s autumn statement and provisional funding settlement, which followed our budget consultation, set out a worse funding position for local authorities than had previously been anticipated. As a result, the Council is £4m worse off than it had expected to be.

For 2024/25 the Council has proposed £41.5.m of new savings, some of which may require further consultation. This is one of those consultations. The Council is doing its best to protect key services, but faced with rising costs, rising demand and under-funding, it must make difficult decisions to balance the books.

In this consultation we are asking for your views on our proposal to change the non-residential Charging Policy by reducing the Minimum Income Guarantee (MIG) in line with the Government’s rates. The MIG is the term used to describe the minimum level of income that people receiving local authority arranged home care need to cover their living costs.  It is the minimum amount people need before a charge can be applied by Norfolk County Council.



Why your views matter

We want to find out what people think about our proposal to making changes to the Minimum Income Guarantee (MIG). The proposed change would bring the council in line with the minimum level set by government and would affect people aged 18 to pension age.

We are consulting through:

-         The online consultation, which is also available as a paper copy and in 
           different formats

-         Email /Letter to key stakeholders and partners

-         Email /Letter to service users directly affected

-         A number of public drop-in sessions

-         Information to help you facilitate a group conversation

-         Email to members of the Norfolk Residents’ Panel

-         One to one telephone calls with officers to discuss this proposal and                     feedback to us

The consultation runs from:

Monday 19 February 2024 and closes 
17 May 2024.

Please note that if we receive any consultation responses after this date, we cannot guarantee that we will be able to take them into account.

An easy read version of the consultation can accessed here.

We will feed back the findings from our consultation to our county councillors as part of the evidence they will use to help them come to a decision about our budget proposals.

If you need a copy of this consultation document in a different format please email, call 0344 800 8020 or Text Relay on 18001 0344 800 8020 (textphone) and we will do our best to help.

The consultation questions should take about 20 minutes to complete.



  • All Areas


  • Older people
  • Patients
  • Disabled people
  • People with learning disabilities


  • Spending