Your views on the future of our mobile library service

Closed 21 Sep 2022

Opened 22 Jul 2022


Norfolk County Council continues to face higher costs and demand for services and, this was the case even before the recent rise in inflation. Initial proposals to save £13 million as part of a £60 million target for next year were considered by councillors on 4th July. One of those savings proposals is to reduce the budget for the mobile library service by £200,000 - this is nearly half of the existing budget of £422,000.  To make this saving we now have to find ways to run the mobile library service in a different way and potentially reduce the number of routes.

Why we are consulting

We want to find out how residents’ use the mobile libraries, how much they value the service and what elements of the service could change. We want to know people’s thoughts about how we could deliver a more modern and efficient mobile library service that’s fit for the future.

We are consulting through:

  • This online consultation, which is also available as a paper copy via mobile libraries and library branches throughout Norfolk
  • Letters to key partners and stakeholders
  • Our Norfolk Residents’ Panel

We started our consultation on Friday 22nd July and planned to close on Wednesday 14th September. However, Norfolk County Council has extended the consultation period by one week to allow extra time for residents and stakeholders to feedback their views during a period of national mourning for Her Majesty The Queen. This consultation will now close on Wednesday, 21st  September. Please note that if we receive any consultation responses after the 21st, we cannot guarantee that we will be able to take them into account.

We will feed back the findings from our consultation to our county councillors as part of the evidence to help them come to a decision about the future of the mobile library service.

If you need a copy of this consultation document in a different format please email, call 0344 800 8020 or Text Relay on 18001 0344 800 8020 (textphone) and we will do our best to help.

The consultation should take between 10-15 minutes to complete.

An PDF version of this cosultation along with the Easy Read and Large Print versions of this consultation are available to download at the bottom of the page.


  • All Areas


  • Anyone from any background


  • Libraries