Norfolk Information, Advice and Advocacy Review Survey 2014/15

Closed 9 Jan 2015

Opened 10 Dec 2014

Feedback Updated 22 Mar 2016

We Asked

We asked our stakeholders what they thought of local provision for Information, Advice and Advocacy (IAA) for adults.

You Said

Advice services should work in partnership to make sure that people receive the help and support to resolve problems and to avoid problems re-occuring and advice services need more stable funding.

We Did

Advice services across Norfolk are now asked to demonstrate the impact of their advice and that they are working in partnership in their communities.  We responded to the call for longer term funding in advice by investing in generalist advice for three years rather than the usual 12 months.  

Results Updated 22 Mar 2016

Forty five organisations responded to the survey and their views have informed the work of both County and District Council commissioners.

The most common theme was around improved partnership working / co-located advice provision/ advice hubs.

Other issues highlighted included:

·        The need for face to face advice and help for the most vulnerable

·        Local access to advice in rural /deprived areas

·        Some information provided in the form of handbooks especially for older people

·        Importance of independent and impartial advice

Those responding suggested there were gaps in informaion, specifically around:

·         Advice for those funding their own care  - “self funders”

·         Advice for migrants

·         Advice for offenders

·        Advice outside of the working week for people in crisis including mental health, dementia,

·        In sufficient support of those affected by dementia 

As a result of our advice services across Norfolk are now asked to demonstrate the impact of their advice and that they are working in partnership in their communities to ensure people receive the help and support to resolve problems and to avoid problems re-occuring. Local people will be given a choice in terms of how they access advice including access for those living in rural areas. The County Council responded to the call for longer term funding in advice by investing in generalist advice for three years rather than the usual 12 months.  Some specialist information and advice services also received an extention to their funding. 

Overview

The Norfolk County Council and NHS Integtrated Commissioing Team is seeking views from all stakeholders concerning local provision for Information, Advice and Advocacy (IAA) for adults.

Why We Are Consulting

This survey will help us to set priorities for the provision of information advice and advocacy to adults and young people in Norfolk

What Happens Next

Your views will be considered by officers from the Integrated Commissioning team and will inform a strategic plan for the commissioning and funding of services primarily offering information, advice and advocacy.

Areas

  • All Areas

Audiences

  • Expert stakeholders
  • Voluntary groups and organisations
  • Town and Parish Councils
  • District councils
  • Clinical Commissioning Groups

Interests

  • Children and young people
  • Older people's issues
  • Voluntary sector
  • Health & Wellbeing
  • Carers support
  • Social services and social care
  • Voluntary & Community Sector